Shipping & Delivery

At lgnisclay, we strive to deliver your health care products as quickly and efficiently as possible. Below, you'll find all the information you need about our shipping policies, delivery times, and more.

1. Shipping Areas

We ship to all countries and regions where our website allows orders to be placed. Whether you're in Europe, Asia, or anywhere else, we've got you covered!

2. Shipping Methods

We offer Standard Shipping for all orders. Our goal is to provide a reliable and cost-effective delivery option for our customers.

3. Delivery Times

Delivery typically takes 6-15 business days. Orders are prioritized from our warehouses in the UK and Germany. If an item is out of stock, it will be shipped directly from China.

4. Shipping Costs

Enjoy free shipping on orders over €79. For orders under €79, a flat shipping fee of €4.99 will be applied.

5. Order Tracking

Once your order has been shipped, you can track its status using the tracking number provided. Simply visit our website and enter your tracking details to see the latest updates.

6. Damaged or Defective Items

If you receive a damaged or defective item due to non-human causes, we will gladly send a replacement. Please contact our support team at support@lgnisclay.com for assistance.

7. Special Circumstances

During holidays or peak seasons, delivery times may be slightly longer due to increased order volumes and potential carrier delays. We appreciate your patience and understanding during these periods.

8. Contact Us

If you have any questions about our shipping and delivery policies, feel free to reach out to us:

Email: support@lgnisclay.com

Address: 27 Park Lane, London W1K 7HR, United Kingdom