Terms & Conditions

Welcome to lgnisclay! Before using our website, purchasing our products, or subscribing to our services, please read the following terms and conditions carefully. By using our website or services, you agree to comply with these terms and conditions.

1. Products & Services

lgnisclay specializes in health care products, oral care products, and beauty care products. We also offer an email subscription service to keep you updated with the latest promotions and health care tips.

2. Orders & Payments

  • Order Processing: Orders will be processed within 48 hours of placement. If you need to cancel or modify your order, please contact us before processing begins. Once an order has been shipped, it cannot be modified or canceled.
  • Payment Methods: We accept various payment methods, including credit cards, debit cards, and PayPal. Installment payments are not currently available.

3. Returns & Refunds

  • 14-Day No-Questions-Asked Return: If you are not satisfied with your purchase, you can return the product within 14 days of receipt, provided it is in its original packaging and unused. We will issue a full refund upon receiving the returned item.
  • Damaged or Defective Products: If a product is damaged during shipping or is unusable due to non-human causes, we will provide a full refund. In some cases, we may issue a refund without requiring the return of the product, subject to customer service approval.
  • Return Process: To initiate a return, please contact our customer service team at support@lgnisclay.com for the return address and instructions. You are responsible for the return shipping costs unless the return is due to a damaged or defective product.
  • Refund Processing: Once we receive the returned item or approve the refund, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
  • Non-Returnable Items: Certain items are not eligible for return, including custom-made products, perishable goods, and items that have been opened or used. For a full list of non-returnable items, please contact our customer service team.

4. Disclaimer

lgnisclay health care, oral care, and beauty care products are rigorously tested and hold the following certifications:

  • SCPN
  • CPNP
  • MSDS
  • FDA

While our products meet relevant certifications and standards, individual results may vary based on personal factors or usage. We are not responsible for:

  • Product inefficacy or adverse reactions due to improper use.
  • Shipping delays or order issues caused by force majeure (e.g., natural disasters, pandemics).
  • Content, privacy policies, or actions of third-party websites or services.

5. Intellectual Property

All content on the lgnisclay website, including text, images, trademarks, and designs, is protected by intellectual property laws. Unauthorized copying, modification, or use of this content is prohibited.

6. Privacy Policy

Your privacy is important to us. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

7. Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of this website or services shall be submitted to the courts of the United Kingdom.

8. User Conduct

  • You may not use this website for any illegal activities or to disseminate harmful information.
  • You may not interfere with or disrupt the normal operation of this website.
  • You must ensure that all information provided is accurate and truthful.

9. Changes to Terms

We may update these terms and conditions from time to time. The updated version will be posted on our website with the effective date. Continued use of our website or services constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions about these terms and conditions, please contact us:

Email: support@lgnisclay.com

Address: 27 Park Lane, London W1K 7HR, United Kingdom